Information systems services uses Powerproject suite to fulfill department’s capacity management needs
The Information Systems Services (ISS) department within Lancaster University provides IT systems, services and facilities centrally for the university.
These include the campus IT network, email, central IT systems, software, PC labs and, increasingly, access to IT facilities for a range of off-campus locations including foreign partner institutions.
Ofcourse training and support for using IT systems is also a vital component of the services offered.
ISS is made up of a range of groups, each responsible for the coordinated delivery of the wide- ranging elements of the overall provision.
One of these groups, Corporate Information Systems, delivers many of the administrative solutions for the university, and was the first group to implement the Powerproject suite project and programme management tool to help manage resourcing challenges.
The IT systems and services required to support such a large organisation are numerous and complex. It is an ongoing challenge for ISS to meet the growing provision needs.
The department is already using significant resource levels to maintain the existing services; in order to help maximise available capacity for the growing project demands the department decided to introduce a professional project planning and management tool.
Powerproject had been introduced a few years earlier, but was never fully rolled out and utilised effectively.
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